Privacy Policy

Welcome to Food Man – Thambi Oru Tea. Your privacy is critically important to us. This Privacy Policy explain how we collect, use, and protect your information when you use our mobile application.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

• Personal Information: Name, phone number, and email address provided during registration or order placement.
• Location Data: With your permission, we collect precise location data (GPS) to enable delivery tracking and verify proximity to nearby employees.
• Order History: Details of items purchased, total amounts, and delivery timestamps.
• Device Information: Basic device identifiers to ensure app stability and push notifications.

2. How We Use Information

We use the data collected for the following purposes:

• To process and deliver your orders accurately.
• To provide real-time order tracking and estimated delivery times.
• To communicate with you regarding your orders or account updates.
• To improve our app's performance and user experience.
• To comply with legal obligations and prevent fraudulent activities.

3. Location Information

Our app requires access to your location even when you are not actively using the app (background location) if you are tracking a live order. This is essential for our delivery system to calculate precise ETAs and ensure hot delivery of your beverages.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use encrypted databases (AWS DynamoDB) and secure transmission protocols (HTTPS) to protect your data from unauthorized access.

5. Third-Party Services

We may use third-party services to facilitate our operations:

• AWS: For secure database hosting and data storage.
• SNS (Simple Notification Service): To send OTPs and order status notifications via SMS.
• Google Maps API: To provide accurate addresses and location-based services.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. You can request the deletion of your data at any time by contacting us through the information provided below.

7. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: